Frequently Asked Questions
Everything you need to know about shopping at Sarte Retail.
What payment methods does Sarte Retail accept?+
You can pay securely with UPI, credit & debit cards and net banking, plus Cash on Delivery (COD) where available.
How long does delivery take?+
Orders are typically delivered in 5-7 business days.
How much does shipping cost?+
Free shipping on orders over ₹4999, otherwise a flat ₹49.
Do you deliver across India?+
Yes — Sarte Retail ships pan-India.
What is your return policy?+
Returns are accepted within 2 days of delivery.
How long do refunds take?+
Once approved, refunds are processed within 5-7 business days.
Can I cancel my order?+
Orders can be cancelled before they are shipped. Once shipped, an order cannot be cancelled but may be eligible for return as per our Refund Policy.
How can I contact Sarte Retail?+
You can email us at sarteretail@gmail.com or call +919365407690. We're happy to help.
Is it safe to shop at Sarte Retail?+
Yes. Every order is placed over a secure (HTTPS) connection and payments are handled by trusted, PCI-compliant gateways. Your details are never shared.